Privacy Policy

Introduction

PVS Assisted Living Inc., operating as PVS Living, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for our services or create an account
Request information about our products or services
Subscribe to our newsletter or marketing communications
Contact us through our website or email
Participate in surveys or provide feedback

This information may include your name, email address, phone number, facility name, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website addresses
Clickstream data and other usage information

Healthcare Data

For clients using our integrated systems, we may process protected health information (PHI) and other sensitive healthcare data in accordance with HIPAA regulations and applicable privacy laws. We implement strict security measures to protect this information.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our services
Processing transactions and sending related information
Responding to your inquiries and providing customer support
Sending administrative information, updates, and security alerts
Personalizing your experience and delivering targeted content
Conducting research and analysis to improve our offerings
Detecting, preventing, and addressing technical issues or fraud
Complying with legal obligations and enforcing our terms

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena.

Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

HIPAA Compliance

For healthcare-related services, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain appropriate administrative, physical, and technical safeguards to protect the privacy and security of protected health information (PHI).

We enter into Business Associate Agreements (BAAs) with covered entities as required by HIPAA, and we ensure that our subcontractors who handle PHI also comply with HIPAA requirements.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

For healthcare data, we follow applicable legal and regulatory requirements for data retention, which may require us to retain certain information for specified periods.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access and receive a copy of your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information
The right to restrict or object to processing of your information
The right to data portability
The right to withdraw consent where processing is based on consent
The right to opt-out of marketing communications

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to enhance your experience on our website. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate measures to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the Last Updated date. We encourage you to review this Privacy Policy periodically.

Developer Information

This website and associated services are developed and maintained by PVS Living. For technical inquiries or concerns about our privacy practices, please contact us using the information below.